eBay Motors Pro Help And FAQs

The eBay Motors Pro website has been designed to be easy to use. As well as small help texts all over the site, there are two other main sources of help.

• Clicking on these blue icons will show you frequently asked questions relevant to the page you're looking at.
• FAQ
   This icon is in the top right-hand corner of all the main pages, and offers quick access to help.

Most of the eBay Motors Pro help pages are arranged as frequently asked questions, or FAQs. We recommend you review our FAQs before contacting Customer Support, as we update them regularly to be as useful and up-to-date as possible. The main FAQ sections are below.

• Dashboard
• Inventory
• Create Listings
• Registration
• How do I update my contact information?
• eBay Invoices Explained
• How do I pay my bill?
• Why has my payment not posted to my account?
• What size images do eBay Motors Pro accept?
• Why is my account suspended?
• Why are my listings not showing on eBay?
• How much does eMP cost?

If you have any questions about eBay Motors Pro, eBay Motors or Classified Ads which are not covered by our help texts and FAQs, our customer support team are ready to help you. You can always contact them using the Contact Us link at the top of all the main pages. The eBay Help pages and Safety Centre may also be useful.

You can update your contact information via phone and email.

Phone

Simply call us on 0845 358 0240 and let us know that you would like to update some of the contact information on your account. We will then call you back on one of the phone numbers on your account to ensure that this is a legitimate request.

Email

If you send an email to us from the email address registered on your account, including the information you would like changed, we will update your account and send you an email confirmation confirming the information that has been changed.

If the email is not sent from the registered email address on your account we will call you back on one of the registered phone numbers on your account to ensure that this is a legitimate request.

eBay Motors Pro billing cycle

eBay Motors Pro dealers are billed for their eBay Motors Pro fees 1 month in arrears. For example, your fees for vehicles listed in June will be invoiced on your account in July (either around the 15th of the month or the last day of the month depending on when your seller account was created).

eBay Invoice summary

On your eBay invoice you are provided with a summary of the following information:

• Last invoice – will show the amount of last months invoice
• Payments – will show the total amounts paid to your account since your last invoice
• Credits – will show the total amount of credits applied to your account since your last invoice
• Fees – will show the total fees for eBay Motors Pro from the previous month and standard eBay listings fees, if any.
• Total amount – will show the total amount currently due to be paid

Accessing your eBay invoice:

1. Go to http://www.ebaymotorspro.co.uk
2. Click on “Log in now”
3. Enter your eBay User ID and Password and click “Sign in”
4. Click on “Billing”
5. Click on the “Account balance and invoices” link
6. Select the invoice you wish to view from the “View Invoices” drop down list

You can set up an automatic payment method on your account for fees to be taken automatically each month or you can make a one time payment.

Accepted automatic payment methods:

• Visa or MasterCard
• Debit cards with the Visa or MasterCard logo
• Direct Debit
• PayPal

Accepted one time payment methods:

• Visa or MasterCard
• Debit cards with the Visa or MasterCard logo
• PayPal
• Cheque
• Direct Debit (only if added to an account as automatic payment method)

Here’s how you can add an automatic payment method to your account or make a one time payment:

1. Go to http://www.ebaymotorspro.co.uk
2. Click on “Log in now”
3. Enter your eBay User ID and Password and click “Sign in”
4. Click on “Billing”
5. Select the option to “Update your automatic payment method” or “Make a one-time payment
6. You will be required to sign in again and follow instructions to add payment method or make a one time payment

Please note that it can take up to 19 days for Direct Debit to be fully processed on your account.

Cheques can take between 7 and 12 working days to reach your account. When the payment reaches your account we will send you an email to let you know. If you have not provided a payment coupon with the cheque or put your eBay User ID or eBay account number on the back of the cheque we will be unable to post this to your account. If this is the case you can call Customer Support on 0845 358 0240 and they will be able to locate your cheque based on the amount it was for and the cheque number.

PayPal can take up to 5 business days to reflect on your account.

The maximum image size accepted by eBay Motors Pro is 4MB. When the image is sent to eBay Motors Pro the image will automatically be resized to fit in your classified ad listing; with a maximum resolution of 500px width. If your images are larger than 4MB you can either lower the resolution on your camera and re-take the photos or use software to resize your images below 4MB.

There’s lots of software you can download for free. Just search Photo Resize in Google search. One example of software for resizing images is Photo Resize Magic.

Photo Resize Magic is a free tool for resizing digital photos on your PC. You can convert your large print-quality photos to a size appropriate for Internet use. Photo Resize Magic supports all popular digital photo formats eg. JPEG, TIFF.

Here's where you can get Photo Resize Magic*. Follow the instructions on the website to download and open the file:

http://download.cnet.com/3001-20_4-75613.html

*Please note that eBay is not responsible for the content of external sites.

Here's how to resize your photos:

For a single photo:

1. Open Photo Resize Magic.
2. Choose "Quality: Good" and "Size: 640x480".
3. Click "File" and choose "Resize single photo".
4. Find your photo on your computer, select it and click "OK".

The picture will be resized and then saved in the same folder with the word "resized" added to its name.

For multiple photos:

1. Open Photo Resize Magic.
2. Choose "Quality: Good" and "Size: 640x480".
3. Choose a "Source folder" (the folder where the photos you want to resize are) and a "Target folder" (where you want the resized photos to be stored).
4. Click "Start".

Your photos will be saved in your "Target" folder. In the unlikely event that any of your photos are still larger than 4MB, please choose a lower level of quality within the Settings section.

eBay accounts can be suspended/restricted for a number of different reasons ranging from non payment of fees, minor policy violations to serious policy violations. Suspensions/restrictions can, in the majority of cases, be resolved quite easily. If you’re account has been suspended here’s what you should do:

1. Go to http://www.ebay.co.uk
2. Click on “Sign in” and enter your eBay User ID and Password and click “Sign in”
3. On the top right of the page click on “My Messages”
4. There will be an email from eBay Customer Support which will outline the reason for the suspension/restriction and what action you must take to resolve this
5. Follow these instructions to resolve the suspension/restriction
6. Once resolved you will need to login to your eBay Motors Pro account at http://www.ebaymotorspro.co.uk and publish all of your listings

If you need any support in resolving an issue on your account you can all us on 0845 358 0240 and we will be happy to assist you.

The primary reasons for listings not showing on eBay is due to a system called “indexing”. Indexing starts when a new listing is created on eBay Motors Pro until it can be found in search results on www.eBay.co.uk. It is essentially the eBay site deciding where to put your vehicle. This process can take up to 24 hours, depending on how busy the category you are listing your vehicles in is at that time. If a vehicle is indexing, it will not have a “padlock” image beside it in your inventory.

If your vehicle is showing in your eBay Motors Pro inventory with a “padlock” image beside it, that means your listing is not published, or “live” on www.eBay.co.uk. Check the box, “select” beside any unpublished listings and then select “Publish” from the “Action for Selected Listings” drop down menu. If your listings remain unpublished you will need to contact Customer Support on 0845 358 0240.

Please check out our Pricing and Promotions page here:

http://www.ebaymotorspro.co.uk/pricing.html

For further discounts, please contact Customer Support on 0845 358 0240.